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Avista Alerts Customers to Bogus Credit Card Calls
Some reports of calls seeking credit card information from customers


Avista is encouraging customers to be alert to scams this holiday season and to play it safe by verifying any request for confidential information.


Keep in mind that Avista employees do not phone customers asking for confidential information, including credit card numbers. If such a call is received, the customer should end the call and notify Avista at (800) 227-9187 or online at www.avistautilities.com. Also, Avista does not send e-mail messages to customers requesting account or personal information.


To protect personal property, customers should also be alert to Avista’s field practices. Field employees always wear Avista photo ID badge, and often will be wearing Avista apparel and driving a clearly marked Avista vehicle. Employees typically do not need access to a customer’s home or business unless the customer has contacted Avista about a specific problem. Customers may contact Avista at any time to verify the identification of an employee.


“The trust of our customers is important,” said Sandy Dragstedt, customer service manager for Avista. “We want to make sure our customers have the information they need to help protect themselves and their personal property from scams.”


Avista Corp. is an energy company involved in the production, transmission and distribution of energy as well as other energy-related businesses. Avista Utilities is our operating division that provides electric service to 355,000 homes and businesses and natural gas to 312,000 homes and businesses in three Western states, serving more than 492,000 customers. Avista’s primary, non-regulated subsidiary is Advantage IQ. Our stock is traded under the ticker symbol “AVA.” For more information about Avista, please visit www.avistacorp.com.


Avista Corp. and the Avista Corp. logo are trademarks of Avista Corporation.

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