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Avista Crews Make Most of Daylight Hours to Restore Power to Customers
More than 50 percent of power outages restored within the first 18 hours of the storm

SPOKANE, Wash. – Dec. 15, 2006, 3:30 p.m.: All hands remain on deck as Avista crews restore power to customers after high winds blew through the entire Pacific Northwest region early this morning. Currently, the most significant outages are centered in Spokane, North Idaho and Colville.

Avista crews and support teams have been working around the clock since the first outages were reported. Early this morning, helicopters were used to assess damage along transmission lines. That information contributed to accelerating restoration efforts. So far, power has been restored to over 30,000 customers. Avista crews will continue to work throughout the night to restore power to the remaining 21,000 customers.

Avista appreciates our customers’ continued patience. Avista crews are working as quickly and safely as possible.

If you’re still without power, please call Avista at (800) 227-9187 to let us know. Please stay on the line and follow the prompts to complete your outage report. The integrated voice response (IVR) system provides the latest outage information to customers and quickly captures thousands of calls to expedite the restoration process.

As of 3:00 p.m. today, nearly 24,000 customers have called Avista’s Contact Center. More than 17,000, or 71 percent, of those calls were handled by the IVR system.

Safety First
If you see a downed power line, stay away. Never touch or attempt to remove fallen limbs from downed or sagging power lines. Treat all power lines as if they are energized or are carrying electrical current. Also keep all children and pets away from the area. Remember to call Avista immediately at (800) 227-9187 to report the location of the downed power line.

During a Power Outage
To aid customers and crews during outages, Avista suggests customers take the following steps:

  • Turn off and unplug any unnecessary electrical equipment, especially sensitive electronic equipment, even if you have surge protectors.
  • Set heating thermostats at the lowest comfortable temperature.
  • Turn on a porch light so repair crews and you will know when power is restored to your home.
  • Do not cook indoors with charcoal or other fuels or cook on items not meant for indoor use, such as a grill. They can create deadly fumes if used indoors.
  • Keep your refrigerator closed as much as possible.

Avista Corp. is an energy company involved in the production, transmission and distribution of energy as well as other energy-related businesses. Avista Utilities is a company operating division that provides service to 341,000 electric and 298,000 natural gas customers in three western states. Avista’s non-regulated subsidiaries include Advantage IQ and Avista Energy. Avista Corp.’s stock is traded under the ticker symbol “AVA.” For more information about Avista, please visit www.avistacorp.com.

Avista Corp. and the Avista Corp. logo are trademarks of Avista Corporation.

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