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Avista Crews Will Work Through the Weekend to Restore Power to Customers
Excellent progress -- Power has been restored to nearly 70 percent of Avista customers

SPOKANE, Wash. – Dec. 15, 2006, 9:00 p.m.: Avista appreciates our customers’ patience as crews do everything they can to restore power as quickly and safely as possible to approximately 15,000 customers who remain in the dark tonight.

Avista crews and support staff have done an outstanding job restoring power to nearly 70 percent of the customers who were impacted by the wind storm that blew through the region early this morning, leaving a tangle of toppled trees and downed power lines in its wake.

Even with the extent of the damage, Avista updates its projection that the majority of customers in the metropolitan areas of Spokane and Coeur d’Alene may be restored by Saturday night. Areas such as Colville, the Palouse, the outskirts of Coeur d’Alene and some areas of Spokane’s South Hill could be without power until Monday.

Now that service has been restored to large blocks of customers, progress may be slower during this phase of the restoration as crews are working in neighborhoods and remote locations affecting smaller blocks of customers.

If you’re still without power, please call Avista at (800) 227-9187 to let us know. Please stay on the line and follow the prompts to complete your outage report. The integrated voice response (IVR) system provides the latest outage information to customers and quickly captures thousands of calls to expedite the restoration process.

During a Power Outage
To aid customers and crews during outages, Avista suggests customers take the following steps:

  • Assist family members or neighbors who may be vulnerable if exposed to cold temperatures for extended periods.
  • If your home or neighborhood experiences an extended outage, consider staying with family or friends who have power.
  • Turn off and unplug any unnecessary electrical equipment, especially sensitive electronic equipment, even if you have surge protectors.
  • Set heating thermostats at the lowest comfortable temperature.
  • Turn on a porch light so repair crews and you will know when power is restored to your home.
  • Do not cook indoors with charcoal or other fuels or cook on items not meant for indoor use, such as a grill. They can create deadly fumes if used indoors.
  • Keep your refrigerator closed as much as possible.

Other safety steps to keep in mind

  • Exercise extreme caution when using lanterns and other combustion heating devices in your home. These devices use fuels such as kerosene, white gas and propane, which require adequate cross-ventilation to reduce the significant risk of carbon monoxide poisoning.
  • Do not leave candles or lamps unattended and keep them away from furniture, drapes and other flammable materials.
  • Leave a stream of water about the width of a pencil running through faucets that are at risk of exposure to the cold, especially pipes located on outside walls.

Avista Corp. is an energy company involved in the production, transmission and distribution of energy as well as other energy-related businesses. Avista Utilities is a company operating division that provides service to 341,000 electric and 298,000 natural gas customers in three western states. Avista’s non-regulated subsidiaries include Advantage IQ and Avista Energy. Avista Corp.’s stock is traded under the ticker symbol “AVA.” For more information about Avista, please visit www.avistacorp.com.

Avista Corp. and the Avista Corp. logo are trademarks of Avista Corporation.


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