<< [Back to News Releases]


Door-to-Door Sales in Our Area

Recently Kootenai Electric Cooperative and Avista have received reports of businesses going door-to-door selling energy conservation products and services to area utility consumers.
 
Both utilities have standard business practices in place to help keep consumers safe from scams or misrepresentations. Consumers can ask for identification if someone is on their property claiming to be a Kootenai Electric or Avista employee or to represent either utility. Kootenai Electric and Avista employees carry identification badges and generally drive company vehicles.
 
Kootenai Electric and Avista both offer a number of energy efficiency rebates and incentives, but work directly with consumers on those programs. Employees typically do not need access to a home or business unless the consumer has contacted the appropriate utility about a specific problem or program. Also, employees do not phone or e-mail consumers asking for confidential information.
 
Kootenai Electric members can call (208) 765-1200 to verify whether a person is a KEC employee or authorized contractor and the purpose of the contact. Members can also contact Kootenai Electric at www.kec.com for additional information.
 
Avista customers can call the utility at (800) 227-9187 to verify whether a person is an Avista employee or authorized contractor and the purpose of the contact. Customers can also contact Avista at www.avistautilities.com for additional information.
 
When considering a home improvement project, it is always a good idea to:
·         Be aware of aggressive sales tactics.
·         Get multiple bids from contractors.
·         Check a contractor’s Better Business Bureau rating before signing an agreement     and verify that the contractor is licensed and bonded in the state where the work is to be done.
·         Take time to verify any financial incentives like tax credits or utility rebates directly with your utility company, as unscrupulous contractors may not care whether their work qualified for this credit or rebate.
 
Kootenai Electric Cooperative – (208) 765-1200
Avista Utilities – (800) 227-9187

<< [Back to News Releases]


©2017 Avista Corporation. All Rights Reserved.